Sales People BEWARE

Once more I am in awe of the gall of the sales person.  You know the one.  The one who calls and says, “Hi there, is xxxx(the executive’s first names like they’ve been bestest of buddies since birth) available?”  They’ve already called three times refusing to leave any information with the admin, because it is beneath them.  The boss, the executive in question, has no idea who they are.  AND when, I the admin, has the audacity to point this out, they back pedal saying, “I’ll just send XXXX and email. He’ll remember me then.”

REEEEAAAAALLLY?

Really people?  Are you serious?  I know that you want to talk to the top of the food chain.  But to be perfectly frank the top of the food chain’s assistant is about ready to serve you up tartar to their boss.

Let’s go over the rules again:

1. When wanting to engage an executive of any company, ALWAYS make nice with the admin.
2. If the admin says they’ll take a message and pass it on because that is the way things are done.  IT IS!
3. DO NOT seek to go around, over, under, or through the admin, for all roads lead back to the admin before they go to the executive.  And while you’re wasting all that time, the admin is preparing to demolish you.

If sale representatives can follow the above mentioned rules, this admin wouldn’t have to post such warnings.

The warning has been posted.

How Rude!

Earning an income is a simple equation:

Work x Application = Income

This isn’t rocket science (unless of course you are a rocket scientist, then it’s a whole other ball of wax).

Admin Gal has an ax to grind with Sales People.

Admin Gal gets the fact that sales people need to make a living.  If they are respectful of her, she will do what she can to get them to the right people to open a dialog.  No, sales people do NOT need to speak to the top of the totem pole at the first swing.  Let me get you to the correct person.

DO NOT call incessantly hoping, beyond hope, to catch Admin Gal’s boss on the phone when she is ‘off duty’.  It isn’t going to happen.

A – Admin Gal’s boss won’t pick up a number he doesn’t recognize.

B – Breathing heavy then hanging up is just plain RUDE.

C – Just do what Admin Gal has asked you to do.

Oh NO He Didn’t

Gentle Reader, here is an authentic conversation had during Admin Gal’s very hectic busy day.  Admin Gal would like to point out the numerous egregious errors of this sales person.

Admin Gal: “Thank you for calling XXXXX.  How may I help you?”

India Sales Guy: “Hello, I’m looking for the CIO of your company XXXXXX? Can you direct me you him?”

Admin Gal: “I’m sorry we have no XXXXX in the company directory.”

India Sales Guy: “Can you tell me who the CIO is?” (Strike #1)

Admin Gal: “No”

India Sales Guy: “Why not?”

Admin Gal: “Did your even research my company?”

India Sales Guy: “No. Does that matter?” (Strike #2)

Admin Gal (completely flummoxed by the lack of preparedness and sheer lack of survival skills of this sales person): “Of course it matters, I’m not paid to do your job.  Please research my company.”

The intrepid Admin Gall then ends the call, annoyed but already on to other things.

15 minutes later, the phone rings.  Admin Gal is unable to answer the phone because she has someone at her cubicle.  She picks up the call she let go to voice mail after her visitors left.

India Sales Guy: “I’ve done my research, the CIO is XXXXX.”  CLICK (Strike #3)

Admin Gal stares at her telephone in disbelief.

Another 15 minutes, the phone rings again.  Admin Gal picks up.

Admin Gal: “Thank you for calling XXXX. How may I help you?”

India Sales Guy: “I’ve done my research, the CIO is XXXXX.” CLICK

India Sales Guy STILL got the CIO name wrong, called Admin Gal back THREE times internationally in order to prove himself right.

Could India Sales Guy prove his childishness anymore.  All she needed was a face with  the fingers wiggling in the ears and the tongue sticking out.

However, Admin Gal did get his company name.

Who has the last laugh?