Follow Instructions

Instructions.  When given clearly and concisely can make many of life’s challenging aspects less bothersome.

For example, when a sales person calls an office.  Protocols are in place to filter the sales information to the correct departments &  individuals.  When these protocols are followed good things happen.  Meetings result.  Names are remembered. Maybe even contracts signed.

When protocols are skirted….

Let’s just say, this Admin’s inner dragon at the gate appears.  The sales world is rough and tumble.  People need to make a living, put food on their table.  These are worthwhile endeavors.

To the sales people out there, DO NOT CIRCUMVENT THE SYSTEM!

I know that sales people are told to ‘be creative’, ‘think outside the box’, but when you annoy and anger your only hope of getting your information to the correct source. You might as well throw in the towel.  It’s like be put on hold forever.  You become nothing but static.

So, once more, repeat after me – “I will follow the instructions the Admin gives me.”

Do so – you will have a good and prosperous life.

Choose otherwise – the dragon at the gate will turn you into a crispy critter and dunk you in ketchup.

Sales Professionals

Everyday, I am inundated with sales pitches for various widgets, dowickies, and thingamabobs that are guaranteed to save the company, better the work environment, cure the common cold, and even make gold out of paperclips.  Yes, the world is their oyster, if I’d only put them in contact with the right person in my organization.

No, I will not put you in contact with my boss. That’s why they pay me the big bucks! 

Please don’t think that I’m deaf if you are in a call center and you represent yourself as a director of sales of anything.  I’m not stupid.

A note to the sales professional.  Do your research.  Go to the web site, look around. I’m not going to do your job for you.

I get the best and the worst on my end of the telephone.  For every ten annoying calls, I get a gem that makes me grateful for those moments. 

But as to the rest?  Fie on them!  I liken them to an infestation of rodents that are invading my workspace. Over, under, and around they attack I must be ever vigilant.

The Voice

I am a terrifying person.

With the sound of my sweet dulcet tones, I stun telephone people speechless and they hang-up their phones without uttering a word. Plants wither and decompose. Famine strikes and entire economies crumble.

This is a power that must be used wisely and with great care. I wouldn’t want to accidentally stun the wrong person. Hmmmm let’s say, My Boss.

I have to give people credit for their persistence. Come on people, I’m paid to answer my boss’ telephone. He doesn’t pick-up numbers he doesn’t recognize. I get that privilege.

No matter how many times you call, he won’t pick up! Talk to me and you might, just might have a snowball’s chance of making an impression.

Otherwise, I will continue to wield my weapon of mass destruction. My voice.

Dragon at the Gate

So, part of my job is to screen calls.  I have an understanding of the calls that my boss really needs to get and the call that will potentially benefit business.  BUT, I really don’t have time for arrogant sales people who think that I don’t have a brain cell to think with.

My boss trusts me to get his messages to him.  If the message needs to be routed to another party, I will do so.  Don’t lie to me, don’t try to get around me, don’t try to intimidate me.  I remember these things and it won’ t go well for you the next time you call.  I keep notes on people who call.  

I am the dragon at the gate. You can be pleasant and gain passage, or be a crispy critter.  The choice is yours.