Helping the Helpless

Sometimes the helpless can not be helped. Being asked to call the help desk for an issue that requires permissions that I, as an admin have not been granted, is a colossal waste of time. You see, the help desk is bound by certain protocols that even the most resourceful admins have a hard time breaking through.

But I digress.

Oftentimes we, the admin, are asked to find forgotten passwords, give permissions to systems that we have no rights to, OR pose as the manager or executive in question to figure out a problem that they have described as “the computer is doing that thing that sounds like <<insert an unpleasant body sound>>.”

Seriously?

I know we have super powers and if you were to put the admins in the governing bodies of the world, we’d have the majority of the problems fixed before lunch. But I don’t know how to describe a problem to the help desk that sounds like a fart.

There are times when the management needs to suck it up and help themselves.

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